Bea Wierinck from Laarne testifies about the efficient help she received from the housing and energy desk to compare her energy contract. She found it difficult to fully understand all prices and conditions herself, as the differences often lie in the details.
After a phone call to the municipality, she quickly secured an appointment. An employee helped her gather information and submit the file. Once the results of the group purchase were known, a second appointment followed to review the offer.
The advisor clearly explained which supplier was the most cost-effective for her. He also advised Wierinck to contact her current supplier and ask for the same conditions. This proved successful: her supplier matched the offer, even providing a slightly lower price, thus avoiding the need to switch.
She describes the assistance as correct, friendly, and accessible, with swift procedures and minimal administration. Wierinck plans to visit again next year for another comparison and would also consider contacting the desk for questions about grants or home improvements.
The housing and energy desk encourages residents to get in touch for support with housing and energy-related queries. An advisor will assess potential assistance with the citizen and guide them step by step.
More information can be found at www.wooneco.be/contact.
