Starting in mid-November, residents of Zele can use the new express counter at the town hall. This initiative is part of a pilot phase to optimize service delivery. At the express counter, citizens can more easily collect or apply for a range of products, sometimes without an appointment.
Specific services available at the express counter include collecting a driver's license or passport, reporting a change of address, and applying for various certificates. Those collecting their driver's license, for example, will be informed in advance and receive the necessary instructions.
Through this test, the municipality aims to make its services more accessible and user-friendly. For citizens who are less digitally proficient or have specific questions, the reception desk will remain open during opening hours with staff available to provide assistance.
